Returns and Refunds Policy
When you buy from Theempressmarket.com we want you to be happy with your purchase. So if you need to return a product, get it exchanged or refunded, we want to make it as easy as possible.
Bought from Theempressmarket.com
Here is everything you need to know:
Our refund policy
If any of our products fall below the high standard you expect, we will happily refund or exchange it according to the terms and conditions set out below.
- Products faulty/Damaged on arrival.
- Products are lost in deliveries.
- Refunds for products purchased under a promotional offer will be based on the terms of the promotional price. Bundle offers or “Buy 1 Get 1 free” offers: In this case you will have to return all the items in this offer.
- Refund settlement will take place once the returned product has been received back and a quality check has taken place. Please be aware that sometimes the refund will not show on your account until the next statement cycle is issued from your bank.
- We will refund the delivery charge in full if the product received is faulty / damaged and you return all products of your order at the same time. If you choose to keep some of the products, we will retain the balance of the delivery charge that applies to the products you keep.
- Please keep all items with their complete packaging and inside packaging intact if you intend to refund any items within the conditions set out. No exchange or refund will be considered without it.
How to return a product
Our products are mostly fresh or frozen and have to be stored in a temperature-controlled environment. Therefore we cannot accept returns. Until and unless
- We sent you the wrong product
- The product is defective
- The product is damaged or tampered with during delivery
In any of the above cases the refund and replacement policy will apply.
Any product past the initial period of refund (which is at the time of receiving of the order) will not be eligible for either refund or replaced.
How to exchange or replace a product
In case of an incident where a replacement product may be required again please contact us and we will arrange this in line with the Terms & Conditions for replacement and/or faulty products.
Charges and getting your refund
Returns are free of charge for dead received items. Charges will apply for items where you the customer change your mind after the product has been shipped.
If you have told us you're going to return all of your order due to faulty products we will refund your delivery charge in full. If you're only returning some of the products, your delivery charge will not be refunded.
Your Consumer rights
Nothing in our returns policy affects your consumer rights.